Terms and conditions

Terms and Conditions

1. General Terms

These Terms and Conditions ("Agreement") govern your use of ReelRaven Casino's services, including but not limited to its website, mobile application, and other platforms (collectively referred to as the "Services"). By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Account Registration

You must be at least 19 years old to register for an account with ReelRaven Casino. You warrant that all information provided during registration is true, accurate, and complete. You may not create more than one account per person/household/device.

3. Games and Software Providers

ReelRaven Casino offers a wide variety of games from top software providers. The availability of certain games may be restricted in your jurisdiction due to licensing or other regulatory requirements.

4. Bonuses and Promotions

All bonuses and promotions are subject to specific terms, including wagering requirements, maximum bet limits, game restrictions, and time limits for completion. ReelRaven Casino reserves the right to modify or cancel any bonus or promotion at its discretion.

5. VIP Program

ReelRaven Casino offers a VIP program with multiple tiers based on your level of activity and deposit amount. The benefits and rewards associated with each tier are outlined in Section 3, Subsection B above. You must be invited by ReelRaven Casino to participate in the Diamond Tier.

6. Payment Methods

ReelRaven Casino accepts various payment methods for deposits and withdrawals, including Interac e-Transfer, Visa/Mastercard, Bitcoin, PaySafeCard, Bank Wire, and others. Please refer to Section 3 below for specific details on minimum/maximum limits, processing times, fees, and restrictions.

7. Security and Fair Play

ReelRaven Casino employs industry-standard SSL encryption and the latest TLS protocol to ensure secure data transmission. The RNG used in our games has been certified by iTech Labs and eCOGRA, ensuring fair play and randomness. Our Monthly RNG testing is published on our website for transparency.

8. Responsible Gambling Features

We take responsible gaming seriously and offer various tools to help you manage your betting habits. These include daily/weekly/monthly deposit limits, loss limits, session time limits, cooling-off periods (1-30 days), self-exclusion (6 months to permanent). Direct links to problem gambling organizations are prominently displayed on our website.

9. Customer Support

ReelRaven Casino offers 24/7 customer support through live chat and email. Our comprehensive FAQ section provides answers to most frequently asked questions.

Important Terms and Conditions

• You must be at least 19 years old to use the Services.
• Only one account per person/household/device is allowed.
• The minimum deposit for each transaction is $25, while the maximum daily/monthly limit for deposits is $10,000/$50,000 respectively. Withdrawals have a minimum of $50 and maximum of $5,000 per day ($20,000/week) or $50,000 per month.
• The wagering requirements for bonuses are as follows: 35x bonus amount for deposit match; 40x winnings for free spins. Max bet limit during bonus play is $5.
• All games contribute differently to the wagering requirement. Slots contribute 100%, while table games contribute 10%. Please refer to our FAQ section for specific details on game contributions.

Withdrawal and Payouts

All withdrawals are subject to verification procedures, which may delay processing times. ReelRaven Casino reserves the right to cancel or reverse any withdrawal that has been suspected of being made in error or in breach of these Terms.

Disputes and Liability

In case of disputes regarding payments, bonuses, account transactions, or other issues related to your use of our Services, you agree to submit to binding arbitration under Canadian jurisdiction. By using the Services, you release ReelRaven Casino from any liability for losses incurred due to unforeseen circumstances beyond our control.

Termination

ReelRaven Casino reserves the right to terminate your account and/or access to its services at any time without notice in cases of breach of these Terms or suspected fraudulent activity. Upon termination, you may not create a new account with ReelRaven Casino or participate in similar online gaming platforms for six (6) months from date of termination.

Changes to Terms

ReelRaven Casino reserves the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of our Services constitutes your acceptance of any changes made after such modifications have taken effect.

By accepting these terms, you agree that you have read, understood, and will comply with all conditions outlined in this Agreement.